Meet Our Team
We would love to welcome you to our Ottawa Clinic family where it will be our privilege to provide you the same exceptional care, compassion and advice we offer each other. Meet the friendly and knowledgeable members of our team below:
Nurses
Krystal
Krystal is a registered practical nurse who graduated in 2008. After graduation, she began her nursing career at the Montfort Hospital where she gained extensive experience working full time on the surgical unit for 8 years. In addition, she also worked part time in homecare nursing in the community. Krystal has been a part of The Ottawa Clinic team for the past 5 years and says she absolutely loves working on the cosmetic side of healthcare. She is currently certified in CPR, and assists our surgeons with all minor procedures done in the office. Krystal has gained in-depth knowledge of skin care products and treatments as well as a strong knowledge of dermatology. She performs treatments such as Coolsculpting®, BOTOX® injections for hyperhidrosis, PRP treatments, laser hair removal, hydrafacials, and miraDry®.
"I am so grateful to have the opportunity to work with such a great team!"Krystal
Emilee
Emilee is a Registered Practical Nurse who started her healthcare journey on a surgical unit at the Queensway Carlton Hospital. It was always a dream of Emilee’s to work as a cosmetic nurse, and she did her training at the Canadian Association of Medical Aesthetics (CAMA) here in Ottawa to make that dream a reality. Emilee has been a cosmetic nurse for 5 years now and has recently joined the team at The Ottawa Clinic in the role of nurse injector. Emilee performs treatments such as neurotoxin, dermal fillers, microneedling, and facial lasers. Her favourite treatments to both receive and perform at the Ottawa clinic include BBL, laser genesis, and microneedling with radio frequency. Her favourite part of working at the Ottawa clinic is helping patients feel their most confident and leaving them looking and feeling their best!
“I enjoy working alongside the extremely knowledgeable and talented staff at TOC, as well as the incredible technology the clinic offers to provide effective treatments. I look forward to seeing you in my chair at the clinic to help you reach your aesthetic goals.”Emilee
Laser Provider
Viktoriya
Viktoriya joined The Ottawa Clinic team as a Laser Provider in 2026, bringing an exceptional international medical background to the practice. Prior to bringing her talents to TOC, she graduated with Distinction as a Doctor of Medicine (MD) from a university in Ukraine, completed a pediatric internship, and earned her Diploma in Medical Aesthetics in 2018. Being a laser provider and medical aesthetician, Viktoriya’s goal is to ensure that each patient achieves a beautiful balance and harmony while feeling fully confident and informed at every stage of their treatment plan. Committed to continuous professional development, Viktoriya regularly participates in advanced medical training and educational programs. Outside of the clinic, she enjoys family time, traveling, skiing, and tennis.
"I believe aesthetic medicine is about balance, harmony, and confidence at every stage of life—enhancing natural beauty while preserving individuality and identity. I am truly honoured to be part of a world-class clinical team where excellence, safety, and the highest standards of patient care."Viktoriya
Patient Care Coordinators
The role of our patient care coordinators is to help patients through the entire process of their surgical experience, including booking your initial consult and being there to help support you on your journey to looking and feeling your best! These people will be there to answer any questions you have from the beginning of your surgical experience.
Sarah
Sarah joined The Ottawa Clinic in 2019 working as a Patient Liaison, and has since moved on to being Dr. Smith’s Patient Care Coordinator as of May 2020. Prior to becoming a part of the TOC team, she received her diploma in Office Administration Health Services from Algonquin College. Being a patient care coordinator, Sarah’s goal is to make sure that each patient is comfortable and informed from the day of consultation, throughout planning of surgery and post-operatively. When she is not in the office, she likes spending quality time with her family, going on bike rides and enjoying sunny days.
"My favourite part of being a part of The Ottawa Clinic is definitely the team of amazing individuals I get to work with; they make each day that much better!"Sarah
Maddi
Maddi started at The Ottawa Clinic in March 2022 and has worked with Dr. Ward since joining our team. She first acted as one of Dr. Ward’s receptionists and now holds the role of being her medical assistant. Before coming to TOC, Maddi graduated from Carleton University with a Psychology degree. She takes pride in her job with our team and says she is always striving to provide high-quality patient care. Outside of work, she loves all aspects of fitness, health, and travel. She even lived in Thailand for a year!
“I love building relationships with my patients, and I take pride in being a part of such a great team.”Maddi
Kelsey
Kelsey started at The Ottawa Clinic in September 2025. With a wide background in healthcare administration and aesthetics management, Kelsey brings a unique balance of clinical expertise and compassionate care to her role at TOC. Her experience in both hospital and multiple aesthetic environments has strengthened her ability to connect with patients, anticipate their needs, and ensure every detail of their surgical journey is handled with care and precision. Kelsey’s calm and organized approach ensures every patient feels supported, valued, and confident from consultation through recovery.
Reception/Office Administration
Nicole
Nicole joined The Ottawa Clinic as an Administrator in October 2023. With a longstanding interest in the medical and cosmetic industry, she is excited to continue learning and growing alongside her colleagues while helping provide an exceptional patient experience.
Before joining the clinic, Nicole worked in the veterinary field, where she cared for hundreds of dogs and cats and developed a strong foundation in compassion, communication, and client care. Born and raised in Ottawa, Nicole values kindness, inclusivity, and making others feel welcome. Outside of work, she enjoys travelling, exploring new places, and expressing her creativity through beauty and design.
Ehtidal
Ehtidal is a graduate of the University of Ottawa and has been a dedicated member of the team at The Ottawa Clinic since March 2026. She is committed to providing patients with a welcoming, supportive, and organized experience from the moment they contact the clinic. Known for her friendly approach and attention to detail, Ehtidal strives to make every patient feel comfortable and cared for. She enjoys being part of a team that helps patients feel confident and supported throughout their care journey.