Meet Our Team
We would love to welcome you to our Ottawa Clinic family where it will be our privilege to provide you the same exceptional care, compassion and advice we offer each other. Meet the friendly and knowledgeable members of our team below:
Nurses
Krystal
Krystal is a registered practical nurse who graduated in 2008. After graduation, she began her nursing career at the Montfort Hospital where she gained extensive experience working full time on the surgical unit for 8 years. In addition, she also worked part time in homecare nursing in the community. Krystal has been a part of The Ottawa Clinic team for the past 5 years and says she absolutely loves working on the cosmetic side of healthcare. She is currently certified in CPR, and assists our surgeons with all minor procedures done in the office. Krystal has gained in-depth knowledge of skin care products and treatments as well as a strong knowledge of dermatology. She performs treatments such as Coolsculpting®, BOTOX® injections for hyperhidrosis, PRP treatments, laser hair removal, hydrafacials, and miraDry®.
"I am so grateful to have the opportunity to work with such a great team!"Krystal
Patient Care Coordinators
The role of our patient care coordinators is to help patients through the entire process of their surgical experience, including booking your initial consult and being there to help support you on your journey to looking and feeling your best! These people will be there to answer any questions you have from the beginning of your surgical experience.
Sarah
Sarah joined The Ottawa Clinic in 2019 working as a Patient Liaison, and has since moved on to being Dr. Smith’s Patient Care Coordinator as of May 2020. Prior to becoming a part of the TOC team, she received her diploma in Office Administration Health Services from Algonquin College. Being a patient care coordinator, Sarah’s goal is to make sure that each patient is comfortable and informed from the day of consultation, throughout planning of surgery and post-operatively. When she is not in the office, she likes spending quality time with her family, going on bike rides and enjoying sunny days.
"My favourite part of being a part of The Ottawa Clinic is definitely the team of amazing individuals I get to work with; they make each day that much better!"Sarah
Maddi
Maddi started at The Ottawa Clinic in March 2022 and has worked with Dr. Ward since joining our team. She first acted as one of Dr. Ward’s receptionists and now holds the role of being her medical assistant. Before coming to TOC, Maddi graduated from Carleton University with a Psychology degree. She takes pride in her job with our team and says she is always striving to provide high-quality patient care. Outside of work, she loves all aspects of fitness, health, and travel. She even lived in Thailand for a year!
“I love building relationships with my patients, and I take pride in being a part of such a great team.”Maddi